Complaints Handling Procedure (CHP)
We are committed to providing a high level of service. If you are unhappy with any aspect of our service, we would like to hear from you so we can address your concerns.
1. How to make a complaint
Please contact us in writing:
Email: info@gauld.uk
Post: 2–6 Abington Square, Northampton, NN1 4AA
2. Acknowledgement
We will acknowledge your complaint within 3 working days of receipt.
3. Investigation
Your complaint will be investigated thoroughly, and we may contact you for further information if required.
4. Final Response
We aim to provide a final written response within 15 working days.
5. Escalation
If you are not satisfied with our final response, you may refer your complaint to the Property Redress Scheme (PRS) within 12 months.
Website: www.theprs.co.uk
Email: info@theprs.co.uk
Last updated: 29.03.2026